Shipping & Returns
Cappusa.com maintains an inventory of over $3.5 million of mro electrical, hvac, boiler/burner controls, and process instrumentation. SPARE PARTS such as Honeywell charts & thermocouples, Fireye tubes, Foxboro inks & pens, Allen-Bradley relays, Pneumatic HVAC tubing & fittings, Bussman fuses, plus thousands of other parts are readily available directly from cappusa.com’s in-depth inventory. ENTIRE INSTRUMENTS such as honeywell truline recorders & UDC controllers, Rosemount 1151 & 3051 transmitters, Cutler hammer starters, G.E. & Dayton motors, plus thousands of name brand manufacturer’s products are readily available directly from cappusa.com’s in-depth inventory. Same day shipment of all orders assures that you receive your products in a timely manner. Bar coding of all shipments ensures that your packages are tracked the entire journey to you.
NO ITEMS ARE TO BE RETURNED WITHOUT AN RMA number.
Please contact your sales representative to obtain an RMA.
Material ordered in error- All material ordered in error may be subject to restocking fees. In order for material that was ordered in error (i.e. excess, incorrect part) to be eligible for return, it must be new and unused in its original packaging*. Please make sure the RMA is marked clearly on the package and all paperwork. Please be sure to pack the material well, CAPP/USA is not responsible for damaged occurred in return shipment. On stock items, credit will be issued upon receipt and inspection on material. On nonstock items, credit will be issued when the factory provides CAPP/USA with credit.
*Please make sure there are no markings, writing, or labels on material!
Material shipped in error- Material shipped in error by CAPP/USA will be credited in full upon receipt and inspection. Please note items must be returned in the same condition that they were received.
Defective Material- Material that is believed to be defective may be returned for evaluation. Please provide a detailed reason for failure. Be as specific as possible. All material determined to be defective, and within date code will be credited, repaired or replaced. If material is out of warranty, determined to have be tampered with, or fully functional a sales representative will contact you.
Damaged Materials- If a package arrives damaged please contact your sales representative immediately. Please keep all contents of the package, including packing material in the original box for inspection by carrier. PLEASE DO NOT SEND BACK. Further instructions will follow from your sales representative.
Concealed Damage- Please be sure to inspect all material at time of receipt. Any concealed damaged must be reported within 5 days of receipt to your sales representative.
Shortages- Shortages must be reported within 5 days of receipt of shipment.
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