Quality Policy

We, at CAPPUSA.COM, are committed to meet or exceed the quality requirements of our customers, with on time delivery, at a fair price, per agreed requirements. The main criterion for the success of our company is customer satisfaction.

This commitment to customer satisfaction and quality focuses each member of CAPPUSA.COM on doing each task right the first time, through proper training and continuously improving operations.

A key element to obtaining corporate goals is our suppliers. We shall ensure that they maintain a commitment to quality and work with them in an environment of trust, respect, and close communication.

To support and maintain this focus, management shall always communicate its commitment to quality to all employees and by setting the daily work ethic.


Steven K. Capp
Secretary and General Manager
Direct-Dial Phone: 610.394.1169

E-Mail: scapp@cappusa.com