Industrial, Commercial, Institutional Supply & More

Call Us at: 1-800-356-8000
or e-mail:



Please contact your sales representative to obtain an RMA.

Material ordered in error– All material ordered in error may be subject to restocking fees. In
order for material that was ordered in error (i.e. excess, incorrect part) to be eligible for return,
it must be new and unused in its original packaging*. Please make sure the RMA is marked
clearly on the package and all paperwork. Please be sure to pack the material well, CAPP/USA is
not responsible for damaged occurred in return shipment. On stock items, credit will be issued
upon receipt and inspection on material. On nonstock items, credit will be issued when the
factory provides CAPP/USA with credit.

*Please make sure there are no markings, writing, or labels on material!

Material shipped in error– Material shipped in error by CAPP/USA will be credited in full upon
receipt and inspection. Please note items must be returned in the same condition that they
were received.

Defective Material– Material that is believed to be defective may be returned for evaluation.
Please provide a detailed reason for failure. Be as specific as possible. All material determined
to be defective, and within date code will be credited, repaired or replaced. If material is out of
warranty, determined to have be tampered with, or fully functional a sales representative will
contact you.

Damaged Materials– If a package arrives damaged please contact your sales representative
immediately. Please keep all contents of the package, including packing material in the original
box for inspection by carrier. PLEASE DO NOT SEND BACK. Further instructions will follow from
your sales representative.

Concealed Damage– Please be sure to inspect all material at time of receipt. Any concealed
damaged must be reported within 5 days of receipt to your sales representative.

Shortages– Shortages must be reported within 5 days of receipt of shipment.

Contact info: